POSTAGE & DELIVERY
We post out worldwide. Our webshop is currently set up to calculate postage rates within the UK only, please email us if you are somewhere else and we will quote for a courier service.
*Please Note that during the COVID-19 pandemic our dispatch days will be limited and there may be slight delays in the service Royal Mail is able to offer. Please read our COVID-19 Update in the menu above for full details as the situation changes.
We dispatch everything promptly post using Royal Mail's Standard service, our aim is for all UK orders to arrive in 3 to 5 business days. A 'Signed For' option is also available at checkout, for greater piece of mind we recommend choosing this for large orders or particularly delicate teaware. Occasionally when orders are particularly heavy or delicate we may use an alternative courier.
For orders travelling outside of the UK we often use UPS. European orders aim to arrive in 5-10 business days and Everywhere-else on the globe in 8-12 business days.
P&P costs are calculated based on size and weight. UK orders over £50 qualify for complimentary standard postage, simply select the option from the dropdown menu at the checkout.
If you would prefer a different tracked or signed for postage option please contact us for a quote.
We use a combination of sturdy cardboard boxes, paper tape, tissue paper, compostable packing sausages and wood wool to ensure your items are safe in transit.