POSTAGE & DELIVERY
We post out worldwide. Our webshop is currently set up to calculate postage rates to over 30 countries, please email us if you are somewhere else and we'll update our information for you.
*Please Note that during the COVID-19 pandemic our dispatch days will be limited to Thursdays and Mondays and there may be slight delays in the service Royal Mail is able to offer. However from our experience so far all orders have still arrived within our usual aims set out below.
We dispatch everything promptly and post using Royal Mail's Standard service, our aim is for all UK orders to arrive in 3 to 5 business days. A 'Signed For' option is also available for greater piece of mind, we recommend using this for large orders or particularly delicate teaware.
For orders travelling outside of the UK we use Royal Mail's International Tracked & Signed for service where European orders aim to arrive in 3-8 business days and Everywhere-else on the globe in 6-10 business days. When orders are particularly heavy or delicate we may use an alternative courier.
P&P costs are calculated based on size and weight. UK orders over £40 qualify for complimentary postage, simply select the option from the dropdown menu at the checkout.
If you would prefer a different tracked or signed for postage option please contact us for a quote.
We use a combination of sturdy cardboard boxes, paper tape, tissue paper, compostable packing sausages and wood wool to ensure your items are safe in transit.